Privacy Policy

This Privacy Policy explains how Petal Culture (ABN 70 508 300 665) ("we", "our", "us") handles your personal information when you interact with us online, in-office, or via other channels. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to our business and website.

1. What Personal Information We Collect

The type of personal information we collect depends on your interaction with us. It may include:

• Contact information: name, email address, phone number, mailing address.
• Demographic information: gender, date of birth, interests.
• Purchase and transaction details: products ordered, payment and billing information.
• Device and usage data: IP address, browser type, pages visited, cookies, and location data.
• Other information: preferences, feedback, allergy details (if you provide them), or any information you voluntarily share with us.

2. How We Collect Your Personal Information

We collect personal information:

• Directly from you, when you:
  • Visit our website, warehouse, office, or meet face-to-face in a public domain.
  • Place an order online or via telephone.
  • Contact us via phone, email, chat, social media, or online forms.
  • Subscribe to our mailing list.
• Automatically, via cookies and website tracking tools.
• From third parties, such as service providers, advertising partners, or publicly available sources.

3. Why We Collect, Use and Disclose Your Information

We use your personal information to:

• Process your orders, bookings, and payments.
• Respond to your enquiries, feedback, or complaints.
• Send order confirmations, receipts, and account communications.
• Improve our websites, services, and customer experience.
• Carry out business operations, analysis, and reporting.
• Comply with legal obligations or resolve disputes.

📧 You can opt out of marketing communications at any time.

4. Use of Cookies and Website Tracking

Our websites use cookies to:

• Remember your preferences.
• Track website performance and traffic.
• Personalise your experience.

You can manage or disable cookies through your browser settings. Some features of our website may not work properly if cookies are disabled.

We may also use third-party tools (e.g. Google Analytics) for performance and marketing tracking. These tools may collect information via their own cookies. We do not control how these third parties handle your information.

5. Sharing Your Personal Information

We may share your personal information with:

• Our employees.
• Service providers who help us deliver services (e.g. payment processors, IT and marketing providers).
• Advisors such as accountants, lawyers, and auditors.
• Third parties when required by law or authorised by you.

We require all third parties to handle your personal information in accordance with Australian privacy law.

6. Sensitive Information

We do not actively collect sensitive information (such as health or racial data), unless you voluntarily provide it — for example, allergy information when placing an order. By providing this information, you consent to us using it for the purpose it was given.

7. Accessing and Correcting Your Information

You have the right to:

• Access the personal information we hold about you.
• Request corrections if your details are inaccurate or incomplete.

To make a request, please contact us using the details in Section 9. We may need to verify your identity before providing access.

8. Direct Marketing and Your Rights

If you've opted in, we may contact you about promotions, offers, or events via email, SMS, phone, or mail. You can opt out at any time by:

• Clicking "unsubscribe" in an email, or
• Contacting us directly (see Section 9).

9. Contact Us

If you have questions about this policy or wish to access or correct your personal information, contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. By continuing to use our services, you accept any changes to the policy.